Terms of Service

1. Acceptance of Terms

By accessing or using the Ringa platform ("Service"), operated by De Faria Ventures LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms apply to all users of the Service, including HVAC company owners, administrators, and any other individuals authorized to use the platform on behalf of a subscribing company.

2. Description of Service

Ringa provides an AI-powered phone agent software-as-a-service (SaaS) platform designed for HVAC companies. The Service includes, but is not limited to:

• AI phone agent that answers incoming calls on behalf of your business
• Automated appointment booking and scheduling
• Call handling, routing, and after-hours support
• Integration with third-party scheduling and CRM platforms
• Dashboard for managing calls, appointments, and settings
• Call recording and transcript storage

3. Account Registration and Responsibilities

To use the Service, you must create an account by providing accurate and complete information, including your company name, email address, and other requested details. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring that all information provided to us remains accurate and up to date
• Notifying us immediately of any unauthorized use of your account

You must be at least 18 years of age and have the legal authority to bind the company you represent to these Terms.

4. Subscription and Billing

Ringa operates on a subscription-based billing model. By subscribing to a plan, you agree to the following:

• Subscriptions are billed on a monthly basis unless otherwise specified
• Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date
• All fees are non-refundable unless otherwise required by applicable law
• We reserve the right to change pricing with at least 30 days prior notice
• You are responsible for providing valid and up-to-date payment information
• Failure to pay may result in suspension or termination of your account

5. Third-Party Integrations

The Service relies on and integrates with various third-party services to deliver its functionality. These include, but are not limited to:

• Twilio -- for telephony, phone number provisioning, and call routing
• Vapi -- for AI voice agent orchestration
• ElevenLabs -- for text-to-speech voice synthesis
• Jobber -- for field service management integration
• Google Calendar -- for appointment scheduling and calendar synchronization

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

6. Data Handling and Call Recordings

As part of the Service, phone calls handled by the AI agent may be recorded and stored. By using the Service, you acknowledge and agree that:

• Calls may be recorded for quality assurance, training, and service improvement purposes
• Call recordings and transcripts may be stored and accessible through your dashboard
• You are responsible for complying with all applicable federal, state, and local laws regarding call recording and consent in your jurisdiction
• You agree to inform your callers that calls may be recorded where required by law

For more details on how we handle your data, please refer to our Privacy Policy.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Attempt to interfere with, compromise, or disrupt the Service or its infrastructure
• Use the Service for any purpose other than its intended use as an HVAC business communication tool
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Resell, sublicense, or redistribute the Service without our prior written consent
• Use the Service to make unsolicited calls, spam, or engage in robocalling

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these acceptable use terms.

8. Intellectual Property

The Service, including all software, content, design, logos, trademarks, and other intellectual property, is owned by De Faria Ventures LLC and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for its intended purpose during your active subscription.

9. Limitation of Liability

To the maximum extent permitted by applicable law, De Faria Ventures LLC and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.

Our total liability to you for any claims arising from your use of the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Indemnification

You agree to indemnify, defend, and hold harmless De Faria Ventures LLC and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

You may cancel your subscription and terminate your account at any time through your dashboard settings or by contacting us. We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to:

• Violation of these Terms
• Non-payment of subscription fees
• Fraudulent or illegal activity
• Extended period of inactivity

Upon termination, your right to use the Service will immediately cease. We may retain certain data as required by law or for legitimate business purposes.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the updated Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Orange County, Florida.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: