Privacy Policy

1. Introduction

De Faria Ventures LLC ("Company," "we," "us," or "our") operates the Ringa platform ("Service"), an AI-powered phone agent SaaS for HVAC companies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

We collect information in several ways when you use the Service:

2.1 Information You Provide

• Company information (name, email address, phone number)
• Account credentials (email and password)
• Business configuration details (business hours, service fees, agent name, language preferences)
• Payment and billing information (processed through our third-party payment processor)
• Integration credentials (Google Calendar, Jobber API keys)

2.2 Information Collected Through the Service

• Phone call recordings and transcripts from calls handled by the AI agent
• Caller information (phone numbers, names provided during calls)
• Appointment details (dates, times, service types, customer addresses)
• Call metadata (duration, timestamps, call outcomes)
• AI agent conversation logs

2.3 Automatically Collected Information

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, session duration)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and manage your subscription and billing
• Handle incoming phone calls through the AI agent on your behalf
• Book and manage appointments with your customers
• Improve and optimize the AI agent performance and accuracy
• Send you important notifications about your account, calls, and appointments
• Provide customer support
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services to deliver the Service. Each of these services may collect and process data according to their own privacy policies:

• Twilio -- Provides telephony infrastructure, phone number provisioning, and call routing. Twilio may process caller phone numbers, call recordings, and call metadata.
• Vapi -- Powers the AI voice agent orchestration. Vapi processes call audio and conversation data to deliver AI-driven phone interactions.
• ElevenLabs -- Provides text-to-speech voice synthesis for the AI agent. ElevenLabs processes text data to generate natural-sounding speech.
• Google Calendar -- Used for appointment scheduling and calendar synchronization when you connect your Google Calendar account.
• Jobber -- Used for field service management integration when you connect your Jobber account.
• Stripe -- Processes payment information for subscription billing. We do not store your full credit card information on our servers.

We encourage you to review the privacy policies of these third-party services before using the Service.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. Specifically:

• Account information is retained for the duration of your subscription and for a reasonable period after account termination
• Call recordings and transcripts are retained for up to 12 months from the date of the call, unless you request earlier deletion
• Appointment and customer data is retained for the duration of your subscription
• Billing records are retained as required by applicable tax and accounting laws

After account termination, we may retain certain data as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

6. Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Secure password hashing and storage
• Access controls limiting who can view and manage your data
• Regular security assessments and updates
• Secure hosting infrastructure through reputable cloud providers

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access -- Request a copy of the personal information we hold about you
• Correction -- Request that we correct any inaccurate or incomplete information
• Deletion -- Request that we delete your personal information, subject to certain legal exceptions
• Portability -- Request a copy of your data in a structured, machine-readable format
• Objection -- Object to the processing of your personal information in certain circumstances

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Sharing of Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With the third-party service providers listed in Section 4, as necessary to deliver the Service
• To comply with legal obligations, court orders, or governmental requests
• To protect the rights, property, or safety of De Faria Ventures LLC, our users, or the public
• In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified of any change in ownership or use of your information

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child under 18 has provided us with personal information, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Service. These may include:

• Essential cookies -- Required for the Service to function properly, including authentication tokens
• Analytics cookies -- Help us understand how users interact with the Service so we can improve it

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact the functionality of the Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of those changes.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: